1. Who is responsible for managing my information?
2. What information do we collect about you?
We collect information entered into any of the web forms on our website. We also collect general website usage information. We do this using cookies (see section 7 below).
3. How do we use your information?
The information you provide may be used in several ways, for example: to provide you with the information, products and services you ask for, and honour any contract you have with us; for statistical purposes when we evaluate our range of services. To personalise repeat visits to our website; to tell you about other products and services that we think may be of interest to you (see section 5 below); and to manage customer service queries.
4. Who will we share your information with.
We may disclose your information to our regulators, lawyers and auditors, persons where required by law and with selected third-party coach operators when we are unable to fulfil your coach hire request using our own fleet. If you do not wish us to share this information please advise us using the “any other comments” section when submitting your quotation request,
5. When will we contact you in the future?
We would occasionally like to send you information about our own products and services. We may do this by post, telephone or email unless you have told us that you do not wish to be contacted in this way. If you would like to change any of your preferences relating to the way in which we may use your information to contact you, then please contact us by email at [email protected]. Additonally, If you are registered for our commuter service update emails you can ammend your settings here.
If you are a commuter customer we will send you Service Update e-mails containing essential service information to ensure we can honour the contract we have with you. If you would like to ammend your settings in relation to our Service Update e-mails or stop receving them you can do so here.
6. How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
Please see section 8 below if you wish to amend or delete the data we hold about you.
Our website detects your computer’s operating system, screen resolution and the browser you are using to adjust the site to best suit your system. This is done using a cookie created on your computer. The information is returned to us and stored in an aggregated form for statistical purposes only. We do not collect or store any personal information. It is possible for you to delete cookies or prevent their use by adjusting the settings on your computer.
8. How can you access, update or delete the data we hold about you?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email [email protected] or write to us at the address below (see section 11). We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate or that you no longer wish to us to hold.
To remove all the information that we hold about you – (i) website account holders should log-in and click the “delete all” button within their account preferences or e-mail us or write to us. (ii) Non-website account holders should email us at [email protected] or write to us at the address below (see section 11). Additonally, If you are registered for our commuter service update emails you can ammend your settings or delete your profile/data by using the links in the footer of each e-mail.
9. Does the policy apply to linked websites?