Commuting FAQ

Our service is the safest way of commuting to Canary Wharf and London, and your wellbeing is our number one priority. Read more about the measures we are taking to protect you and make our services safer than any other form of public transport.

There are several ways to find departure times:

  • Use the 'Find your route' tool - input your home or work postcode, click the 'find routes' button and a list of the closest available stops will be displayed. Use the links displayed for each stop to view the applicable timetable.
  • Locate the route number closest to your home by viewing our route network map and view the timetable for that route.

For further information regarding bus stop locations and departure times please contact our sales and reservations team.


Centaur operate 5 separate routes in Kent serving Sevenoaks, Tonbridge, Tunbridge Wells and the surrounding areas. In London all coaches follow the same route via Canary Wharf, the City, Embankment and Westminster.


Kent routes (view map):

  • 786 (Zone 3) - Tunbridge Wells: Matfield > Pembury > Hawkenbury > Broadwater Down > Tunbridge Wells Centre > Southborough > Bidborough
  • 788 (Zone 3) - Tunbirdge Wells: Langton Green > Rusthall > Tunbridge Wells Centre > High Brooms > Southborough > Bidborough
  • 793 (Zone 3) - Tunbirdge Wells/Tonbirdge: East Peckham > Pembury > High Brooms > Knights Wood > South Tonbridge
  • 789 (Zone 2) - Tonbridge/Paddock Wood: Paddock Wood > Five Oak Green > Tudely > Tonbridge Centre > Higham Wood > Hildenborough
  • 790 (Zone 1) - Sevenoaks: Farningham > Eynsford > Shoreham > Otford > Sevenoaks Centre > Dunton Green > Riverhead > Chipstead


London route (view map):

  • London - Canary Wharf, Aldgate, Tower Hill, London Bridge / Cannon Street, Blackfriars, Temple*, Embankmeent*, Whitehall*, Westminster*, Victoria*, Millbank* & New Covent Garden*.


*AM only, these bus stops are not served during PM journeys towards Kent.


Firstly, view our network map to locate the route that is closest to your home. Please note that some popular locations are served by more than one route. Once you have identified the route(s) that is convenient for you, visit our commute homepage and open the relevant timetable. In London all services follow the same route.

You can also view the bus stops we serve on Google Maps by clicking any blue bus stop icon. If one of our routes serves the stop, the route number will be displayed in the bus stop information pane under the "Intercity buses" section.

Don't hesitate to contact our sales and reservations team for further help or information regarding bus stop locations and departure times.

 

You'll find the following comfort and convenience facilities on board our coaches:

  • Free Wi-Fi
  • USB charging points at each seat*
  • Reclining leather seats*
  • More legroom than the train
  • Toilets
  • Air-conditioning
  • Reading lights
  • Seat back tables and/or cup holder
  • Overhead baggage rack (and use of luggage hold for larger items)

Please note that the above facilities are available on all regular commuter vehicles, except where stated. Occasionally, due to operational factors, a spare/stand-by vehicle may be allocated which may not be fitted with every facility.

*USB charging and leather upholstery is currently available on approx 80% of the commuter fleet, with all remaining vehicles due to be upgraded by Sep 2020.

Yes, every passenger is guaranteed a seat. We monitor demand closely and allocate suitable sized vehicles to each route. In addition, we position spare vehicles and drivers in strategic locations to ensure we can cope with any unexpected demand. 

Yes of course! We offer a two day trial completely a free of charge and welcome all potential new customers to give us a try.

To travel on our commuter services, you'll need a mobile ticket. These can be purchased online and will be delivered immediately by e-mail. Once received, simply turn up at the bus stop and show your mobile ticket to the driver for scanning. There is no need to pre-book your journey or reserve a seat.

To find out more about our mobile tickets, visit our mobile ticket FAQ page.

Alternatively, you can purchase a Single or Day Return ticket from the driver using contactless payment. Please note that our drivers are unable to accept cash.

Simply show your mobile ticket to the driver as you board. Our drivers carry a ticket machine to scan the QR code on your mobile ticket to check its validity.

When you board the coach, please present the QR code to the driver. If you are showing the driver your mobile ticket on your phone, please zoom into the QR code so that the ticket machine can easily read it.

Yes, tickets are valid for travel either to or from London.

Our routes are grouped into different zones for ticket pricing (similar to the Underground):


ZoneRoute(s)
Zone 1790
Zone 2789
Zone 3786, 788, 793

View network map showing all routes and zone.

Yes, but depending on the ticket you currently hold a £5 upgrade charge may be applicable. Please contact our sales and reservations team for further information.

We've introduced our "Rail Ticket Trade-In" to help offset some or all of the losses you may incur when switching to Centaur. With special discounts on our season tickets, we’ll make the change as seamless as possible.

Find out more >

Search for networks on your device and connect to "centaur-coaches". Once connected please wait up to 30 seconds for the network sign-in pop-up or page (depending on device) to appear. Accept the t&c's and click the connect button, you're all set to surf!

Yes, you can view the location of our services using our coach tracker.

Yes, all of our coaches are fitted with baggage racks or lockers above every seat. For large items of luggage, bicycles, etc. please advise your driver who will place it in the luggage hold area of the vehicle. If possible, please contact our sales and reservations team prior to travelling with a large item so we may inform the driver ahead of your journey.

For safety reasons it is not possible to store large items in the passenger seating area.

For large items of luggage, bicycles, etc. please advise your driver who will place it in the luggage hold area of the vehicle. If possible, please contact our sales and reservations team prior to travelling with a large item so we may inform the driver ahead of your journey.

For safety reasons it is not possible to store large items in the passenger seating area.

If you think you have lost something please contact our sales and reservations team via our contact form or phone as soon as possible. We will typically respond within a few hours but it can take longer if we have to check a vehicle and recover the item to our depot.

If we find your item it can be collected on-board a coach via the driver, in person or for small items we can arrange to return by post (charges may apply).

Several of our stops in London are only served during AM journeys, and it is not possible to board a coach here for a PM journey towards Kent. This improves reliability by avoiding Parliament Sq. and Whitehall during PM journeys, areas that are often subject to unpredictable traffic conditions caused by political related events.

For travel advice regarding reaching our PM stops by other modes of transport or for any other bus stop related queries please contact our sales and reservations team.

Refunds are available for Annual, Bi-annual and 4-week season tickets. Single, Day Return, 1 Week and Books of Single tickets are non-refundable. To arrange a refund please contact our sales and reservations team.

We welcome all feedback, which we use to help us improve our service. For general feedback please complete our contact form.

Visit tickets.centaurtravel.co.uk and register for an account. Verify your account via email.

Once verified, log in to your account at tickets.centaurtravel.co.uk and make your purchase. Once checkout is complete, you will receive your mobile ticket by email; you can also print your mobile ticket at this stage if you prefer. Or, if you wish to email or print your mobile ticket later, you can log back into your account and access your mobile ticket via the 'My tickets' button located at the top of the page.

To purchase mobile tickets, you must register for an account at tickets.centaurtravel.co.uk. This is so that we can issue your mobile tickets to you via email.

If you do not wish to register for an account, you can buy a Single or Day Return ticket from the driver via contactless payment. Please note that our drivers are unable to accept cash.

No, payments are no longer processed via PayPal.

Simply register for an account at tickets.centaurtravel.co.uk and use your debit or credit card to make payment.

No, it is only possible to use one mobile ticket from your account on the same journey.

If you are travelling with a friend or family member, they must register for their own account at tickets.centaurtravel.co.uk or buy a Single or Day Return ticket from the driver via contactless payment. Please note that our drivers are unable to accept cash.

You must have a valid ticket for travel, and drivers are not authorised to allow any passenger to board without a valid ticket.

If you are having problems accessing your mobile ticket, please contact us asap for assistance. If you cannot contact us, you must buy a Single or Day Return ticket from the driver via contactless payment to travel. Please then contact us after your journey so we can arrange a reimbursement.

It is simple to issue yourself a replacement mobile ticket.

Login to your account at tickets.centaurtravel.co.uk and click the 'My tickets' button at the top of the page to view your tickets. Email or print yourself a replacement using the red buttons.

You must have a valid ticket for travel.

Yes, you can buy a Single or Day Return ticket from the driver via contactless payment. Please note that our drivers are unable to accept cash.

All other tickets are available to buy online at tickets.centaurtravel.co.uk

You must have a valid ticket for travel, and drivers are not authorised to allow any passenger to board without a valid ticket.

If you cannot show your mobile ticket, you must purchase a Single or Day Return ticket via contactless payment from the driver. Please note that our drivers are unable to accept cash.

Our drivers carry a ticket machine to scan the QR code on your mobile ticket to check its validity.

When you board the coach, please present the QR code to the driver. If you are showing the driver your mobile ticket on your phone, please zoom into the QR code so that the ticket machine can easily read it.

No, from 20 Sep 2021, you do not need to pre-book or reserve a seat before you travel. 

Simply turn up at the bus stop and present your mobile ticket for scanning or purchase a Single or Day Return ticket from the driver via contactless payment. Please note that our drivers are unable to accept cash.

Yes, you will only receive a single mobile ticket (with QR code) if you purchase a multi-journey or season ticket. You should use this mobile ticket every time you travel.