Commuting FAQ

Our service is the safest way of commuting to Canary Wharf and London, and your wellbeing is our number one priority. Our Wellbeing Standard outlines the measures we are taking to protect you and make our services safer than any other form of public transport.

There are several ways to find departure times:

  • Use the 'Find your route' tool - input your home or work postcode, click the 'find routes' button and a list of the closest available stops will be displayed. Use the links displayed for each stop to view the applicable timetable.
  • Locate the route number closest to your home by viewing our route network map and view the timetable for that route.

For further information regarding bus stop locations and departure times please contact our sales and reservations team.


Centaur operate 5 separate routes in Kent serving Sevenoaks, Tonbridge, Tunbridge Wells and the surrounding areas. In London all coaches follow the same route via Canary Wharf, the City, Embankment and Westminster.


Kent routes (view map):

  • 786 (Zone 3) - Tunbridge Wells: Matfield > Pembury > Hawkenbury > Broadwater Down > Tunbridge Wells Centre > Southborough > Bidborough
  • 788 (Zone 3) - Tunbirdge Wells: Langton Green > Rusthall > Tunbridge Wells Centre > High Brooms > Southborough > Bidborough
  • 793 (Zone 3) - Tunbirdge Wells/Tonbirdge: East Peckham > Pembury > High Brooms > Knights Wood > South Tonbridge
  • 789 (Zone 2) - Tonbridge/Paddock Wood: Paddock Wood > Five Oak Green > Tudely > Tonbridge Centre > Higham Wood > Hildenborough
  • 790 (Zone 1) - Sevenoaks: Farningham > Eynsford > Shoreham > Otford > Sevenoaks Centre > Dunton Green > Riverhead > Chipstead


London route (view map):

  • London - Canary Wharf, Aldgate, Tower Hill, London Bridge / Cannon Street, Blackfriars, Temple*, Embankmeent*, Whitehall*, Westminster*, Victoria*, Millbank* & New Covent Garden*.


*AM only, these bus stops are not served during PM journeys towards Kent.


There are several ways to find the route and bus stop located closest to your home or work;

  • Use the 'Find your route' tool - input your home or work postcode, click the 'find routes' button and a list of the closest available stops will be displayed. Use the links displayed for each stop to view the bus stop location, applicable route map or timetable.
  • Locate the route number closest to your home by viewing our route network map. Then open the timetable for that route and locate your closest stop using the bus stop names.
  • You can also view the bus stops we serve on Google Maps by clicking any blue bus stop icon. If the stop is served by one of our routes the route number will be displayed in the bus stop information pane under the "Intercity buses" section.

For further information regarding bus stop locations and departure times please contact our sales and reservations team.


You'll find the following comfort and convenience facilities on board our coaches:

  • Free Wi-Fi
  • USB charging points at each seat*
  • Reclining leather seats*
  • More legroom than the train
  • Toilets
  • Air-conditioning
  • Reading lights
  • Seat back tables and/or cup holder
  • Overhead baggage rack (and use of luggage hold for larger items)

Please note that the above facilities are available on all regular commuter vehicles, except where stated. Occasionally, due to operational factors, a spare/stand-by vehicle may be allocated which may not be fitted with every facility.

*USB charging and leather upholstery is currently available on approx 80% of the commuter fleet, with all remaining vehicles due to be upgraded by Sep 2020.

Yes, every passenger is guaranteed a seat. We monitor demand closely and allocate suitable sized vehicles to each route. In addition, we position spare vehicles and drivers in strategic locations to ensure we can cope with any unexpected demand. 

Yes of course! We offer a two day trial completely a free of charge and welcome all potential new customers to give us a try.

You can buy a ticket online or by calling 0208 300 3001. Single and Day Return tickets can also be purchased by cash from our driver but please have the correct money as our drivers do not carry change. Use this form to purchase a ticket using an employer's season ticket loan.

Tickets are delivered by post a few days before they are due to start (we do not currently offer e-tickets). If you need to purchase a ticket at short notice please present your PayPal receipt and a form of photo ID to the driver upon boarding.


You will need to show your ticket to the driver when boarding a service, and there may be ticket inspectors during the journey.

Season ticket holders should carry a form of photo ID with them.

Yes, tickets are valid for travel either to or from London.

Our routes are grouped into different zones for ticket pricing (similar to the Underground):


ZoneRoute(s)
Zone 1790
Zone 2789
Zone 3786, 788, 793

View network map showing all routes and zone.

Yes, but depending on the ticket you currently hold a £5 upgrade charge may be applicable. Please contact our sales and reservations team for further information.

We've introduced our "Rail Ticket Trade-In" to help offset some or all of the losses you may incur when switching to Centaur. With special discounts on our season tickets, we’ll make the change as seamless as possible.

Find out more >

Search for networks on your device and connect to "centaur-coaches". Once connected please wait up to 30 seconds for the network sign-in pop-up or page (depending on device) to appear. Accept the t&c's and click the connect button, you're all set to surf!

Yes, you can view the location of our services using our coach tracker.

Yes, all of our coaches are fitted with baggage racks or lockers above every seat. For large items of luggage, bicycles, etc. please advise your driver who will place it in the luggage hold area of the vehicle. If possible, please contact our sales and reservations team prior to travelling with a large item so we may inform the driver ahead of your journey.

For safety reasons it is not possible to store large items in the passenger seating area.

For large items of luggage, bicycles, etc. please advise your driver who will place it in the luggage hold area of the vehicle. If possible, please contact our sales and reservations team prior to travelling with a large item so we may inform the driver ahead of your journey.

For safety reasons it is not possible to store large items in the passenger seating area.

If you think you have lost something please contact our sales and reservations team via our contact form or phone as soon as possible. We will typically respond within a few hours but it can take longer if we have to check a vehicle and recover the item to our depot.

If we find your item it can be collected on-board a coach via the driver, in person or for small items we can arrange to return by post (charges may apply).

Several of our stops in London are only served during AM journeys and it is not possible to board a coach here for a PM journey towards Kent. This is to improve reliability by avoiding Parliament Sq. during PM journeys, which can often be subject to unpredictable traffic conditions caused by political related events.

Affected stops are only displayed on our AM timetables. All stops listed on our PM timetables are served at the times indicated.

For travel advice regarding reaching our PM stops by other modes of transport or for any other bus stop related queries please contact our sales and reservations team.

Refunds are available for Annual, Bi-annual and 4-week season tickets. Single, Day Return, 1 Week and Books of Single tickets are non-refundable. To arrange a refund please contact our sales and reservations team.

We welcome all feedback, which we use to help us improve our service. For general feedback please complete our contact form.