Covid-19 Guarantee

18th March 2021

As a Centaur coach hire or commuter customer, you automatically benefit from our Covid-19 Guarantee*. Ensuring your money and safety is protected should you need to cancel or amend your travel due to Covid-19.

Coach hire guarantee

Book now, pay later

Account customers - Book your coach hire now and pay after your trip

Non-account customers - Book your coach hire with a fully transferable deposit, pay your balance just before you travel

Amend your booking free of charge

If you need to change the date of your booking due to Covid-19 restrictions you can do so free of charge*

Travel safe

We've made extensive enhancements to our operation to protect your wellbeing onboard our coaches

Commuter ticket guarantee

Free ticket freeze

If you can't travel to work due to Government restrictions you can freeze your ticket free of charge


Our new range of flexi-tickets offer great flexibility if you only need to travel to London on an ad-hoc basis

Pro-rata refunds

If you need to cancel your ticket due to Covid-19 we'll ensure you receive a pro-rata refund

Commuting safely

Travel in confidence knowing our services are the safest form of public transport

* Read our Covid-19 Guarantee terms and conditions in full.