Terms and Conditions

Booking and Payment

A deposit of one third of the total hire rate is required to confirm the booking. The remaining balance must reach Centaur not less than seven days prior to the hire date. All bookings are subject to confirmation and availability at the time of booking. Centaur reserves the right to cancel any booking if any of the above conditions are breached. Client accounts which have been approved in writing are payable not later than 14 days from day of hire.

Vehicle Size

The seating capacity of the vehicle(s) supplied is as specified in the booking confirmation. It is the sole responsibility of the client/hirer to ensure that correct passenger seating information is provided. If no seating information is specified Centaur will provide a vehicle or vehicles with seating capacity to match the numbers known to be travelling at the time of booking (as specified in the booking confirmation). In the event that costs are incurred in providing additional capacity Centaur will use it's best efforts to discuss this with the hirer in advance. If this is not possible Centaur will use it's discretions to alleviate any difficulties for passengers. The hirer will be responsible for any additional costs incurred.

Luggage

Reasonable additional luggage space will normally be provided for airport transfers and where overnight stays may require luggage space. However Centaur advises all clients/hirers to provide written details of luggage requirements (including dimensions) to ensure all luggage needs can be met. Any special luggage requirements may incur a further charge to accommodate such requirements. In the absence of full details being provide Centaur Overland Travel Ltd will always strive to estimate the amount of luggage and provide enough space for said luggage but will not be responsible if any luggage can not safely be carried on board. Any additional costs incurred as a result of unspecified luggage, including provision of a larger or additional vehicle(s), with or without a separate agreement, will be payable by the client. The client authorises Centaur Overland Travel Ltd. to apply charges to the clients credit/debit card where additional costs have been incurred.

Changes

Any changes to the details of the vehicle or to the journey details that are not specified in the original booking confirmation will be at the discretion of the driver, and the costs will be the responsibility of the client. Excess charges rates available upon request.

Hazards

Centaur Overland Travel Ltd reserves the right to refuse to carry any person(s), luggage or items that might, in the opinion of the driver, represent a hazard.

Vehicle Damage

It is the responsibility of the client/hirer to ensure that the vehicle is returned in the same condition as it is provided. The costs of any damage to the vehicle, or for specialist or additional cleaning services, will be the sole responsibility of the client/hirer.

Food and Drink

Clients are not permitted to carry, or consume, any alcoholic beverages inside any Centaur vehicle. The consumption of food and non-alcoholic beverages is discouraged but may be permitted on long journeys at the driver's discretion. The client will be responsible for cleaning or damage as a result of spillages.

Day tours

By booking with us you are accepting the terms and conditions outlined here.

Child Rates

Child rates apply to all under 16's (age on the day of travel) except where stated otherwise.

Cancellations (Tours & Day Trips)

If for some reason you need to cancel your booking please call our office immediately. Where a cancellation is made 28 days prior to the trip date Centaur offers a full money back refund, less 20% admin charge, or a voucher for the full cost of your trip to be used on another Centaur tour or day trip at a later date (subject to availability). Regrettably Centaur is unable to offer any refunds within 28 days of the trip date. If a trip is cancelled by Centaur all customers can expect a full and prompt refund within 5 days of the cancellation date.

Cancellations (Private Hire & One-Off Journeys)

If for some reason you need to cancel your booking please call our office immediately. Where a cancellation is made 28 days prior to the trip date Centaur offers a full money back refund or a voucher for the full cost of your trip to be used on another Centaur booking (subject to availability). Where a cancellation is made within 28 days of the trip date but not later that 7 days prior to the trip date Centaur offers a full refund minus 1/3 (or the deposit whichever is greater)of the total trip cost. Regrettably Centaur is unable to offer any kind of refund when a cancellation is made within 7 days of the journey date.

Centaur are always happy to discuss any cancellation with a client and will always strive to assist clients to re-book any cancelled journey with minimum distress and financial impact.

Waiting Charges

Centaur Overland Travel Limited will do its utmost to assist clients in the event that they require a delay or alteration to their journey on the day. Please note, however, that coach drivers hours and breaks are strictly regulated by the law and recorded by tachograph equipment and vehicle trackers. In the interest of safety, and to ensure compliance with the law, drivers are unable to breach these regulations in any circumstances. It is therefore important that your journey details are accurate as possible at the time of booking. Any requests for delays or time changes are strictly subject to drivers regulations and to driver discretion. Where these are permitted charges will apply, please contact our office for details of relevant charges. The client authorises Centaur to charge any excess charges to their credit card.

Vehicle Use

If passenger numbers are low on a particular tip Centaur may occasionally choose to use a smaller coach or minibus rather than cancelling the trip.

Lost Property

Centaur Coaches & Minicoaches will make every effort to return property that is left on any of our vehicles to it's rightful owner as soon as possible. Due to the fact that most vehicles are used on multiple jobs throughout any day/night period Centaur Coaches & Minicoaches will not take responsibility for any personal items left on a vehicle by a cleint and con not be held liable for any costs involved in replacing such items. Centaur Coaches & Minicoaches reserves the right to charge postage costs for the return of lost property.

Vehicle Types

Centaur Standard facilities include Air Conditioning, Courier Seat, Luggage Capacity, Overhead Hand Luggage Racks, Radio/PA System and Seatbelts.

Centaur Executive facilities include Air Conditioning, Aisle Carpet, Courier Seat, DVD Player, Hot Drinks Facilities, Luggage Capacity, Overhead Hand Luggage Racks, Radio/PA System, Reclining Seats, Seatbelts and W/C Facilities.